Privacy Policy

1. Introduction

Welcome to Refugee Cycles ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website refugeecycles.com (the "Site") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a service quote
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in surveys or promotions

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Motorcycle Information: Make, model, year, VIN (for service purposes)
• Service Preferences: Type of service requested, project timeline, budget
• Communication Preferences: Newsletter subscription, contact preferences

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Section 5)
• Analytics Data: Website usage statistics collected through Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To respond to your inquiries, process service requests, and provide customer support
• Communication: To send you updates, service reminders, newsletters, and promotional materials (with your consent)
• Improve Our Services: To understand how visitors use our Site and improve functionality
• Business Operations: To maintain records, process payments, and manage our business
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you information about our services, promotions, and events (you can opt-out at any time)

4. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These providers include:

4.1 Formspree

We use Formspree to process contact form submissions. When you submit our contact form, your information is transmitted to Formspree and then forwarded to us via email. Formspree's privacy policy can be found at: formspree.io/legal/privacy-policy

4.2 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Learn more at: policies.google.com/privacy

4.3 Google Maps

Our contact page uses Google Maps to display our location. Google's privacy policy applies: policies.google.com/privacy

4.4 Email Service Providers

We may use email marketing services (such as Mailchimp or similar) to send newsletters and promotional emails. These providers have access to your email address and name for the sole purpose of sending emails on our behalf.

Note: We require all third-party service providers to respect the security of your personal data and treat it in accordance with the law. We do not allow them to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us improve your browsing experience and provide analytics about site usage.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (e.g., remembering form inputs)
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Functionality Cookies: Remember your preferences and settings

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your experience on our Site.

To learn more about cookies and how to manage them, visit: allaboutcookies.org

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission (HTTPS)
• Secure server infrastructure
• Regular security updates and monitoring
• Limited access to personal data by authorized personnel only

However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Submissions: Retained for up to 2 years or until you request deletion
• Customer Service Records: Retained for 7 years for business and legal compliance
• Newsletter Subscriptions: Retained until you unsubscribe
• Analytics Data: Retained according to Google Analytics retention policies (26 months by default)

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Object to Processing: Object to our processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

8.3 European Union Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in 8.1 above.

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@refugeecycles.com
• Phone: (714) 225-2138
• Mail: Refugee Cycles, 12503 Twin Creek Road, Manchaca, TX 78652

We will respond to your request within 30 days.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Site, you consent to the transfer of your information to the United States and other countries where we operate.

11. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Site does not currently respond to DNT signals.

12. Links to Other Websites

Our Site may contain links to third-party websites (e.g., social media platforms, parts suppliers). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Email Marketing

If you subscribe to our newsletter or opt-in to receive promotional emails, we will send you updates about:

• New custom builds and gallery updates
• Special promotions and discounts
• Riding events and route recommendations
• Service tips and maintenance reminders

Unsubscribe: You can opt-out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are significant (if you've provided your email)
• Post a notice on our homepage for 30 days

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: